General Shipping Conditions – How Will My Space of Kin Parcel Arrive?

We know you’re excited to receive your Space of Kin goodies and we’re just as eager to get them to you! Our trusted delivery partners work hard to ensure your order arrives quickly and safely.

For UAE orders, we offer free delivery on orders over 500 AED. We aim to dispatch within 1 day to Dubai, Abu Dhabi, and Sharjah, and up to 2 days for other Emirates.

Once your order is on its way, you’ll receive a tracking code to follow its journey.

Please note: during public holidays, deliveries will be scheduled for the next business day.

 

International Shipping – Are you an international customer?

We currently offer shipping to the UAE. Shipping costs will be calculated during the checkout process. For international shipping outside the GCC, please email us at hello@spaceofkin.com, and we will provide a delivery quote using our logistics partners, DHL.

Space Of Kin does not ship to any country, entity, or individual listed in the U.S. Department of Treasury’s Office of Foreign Assets Control (‘OFAC LIST’).

Please note that all goods are shipped from the UAE. For orders being delivered outside the UAE, local import duties, customs charges, and taxes (such as VAT/GST) may apply, depending on the destination country. These charges are the sole responsibility of the customer. Space Of Kin is not liable for customs duties or taxes and cannot provide specific advice on such charges.

Ownership of the goods transfers to you once they are exported from the UAE.

Business Hours and Holiday/Sale Periods

Please note that when we describe business days these do not include holidays. We will generally deal with your order within 4 hours during business hours/days and faster if we can.

 

Refunds & Exchanges 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@spaceofkin.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@spaceofkin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@spaceofkin.com.